How to Change the Character Encoding in Outlook

At best, it’s irritating to get an email that contains unreadable characters. At worst, it can prevent you from reading the mail at all. Sometimes, changing the encoding in Outlook shows those missing characters and lets you read the message. Here’s how to do it.

If you’re not sure what “character encoding” is, we’ve got a comprehensive explanation for you. The less-comprehensive explanation is that a character is a glyph that appears on screen when you type something. So every letter in this article is a glyph that represents a letter—a, b, c, and so on. Behind the scenes, your computer represents these glyphs using a code that is interpreted by a program—like a web browser or a word processor—and then renders them on screen as a character.

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