Why In-Store Repairs Won’t Change How Often You Get a New Phone

Experts say that carriers like T-Mobile making repairs easier for customers probably won’t change how often consumers buy new smartphones, since many already replace their phones before they have to.

The right to repair has long been a talking point of contention in the smartphone industry, and that isn’t likely to change anytime soon. However, some carriers, like T-Mobile, have shared plans to offer in-store repair options for customers. While this could open new doors for consumers to get their smartphones repaired, experts say the likelihood that it could actually change how often you buy a new phone is slim.

“On average, most people keep their phones for 2-3 years before selling them and upgrading them,” Stewart McGrenary, an engineering expert who works with Freedom Mobiles, a smartphone recycler and reseller, told Lifewire in an email. “Sorrowfully, smartphones aren’t made to last eternally. They can last a long time, but exactly how long really depends on when you believe that your phone is ‘dead.'”

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